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Deliveries & returns

DELIVERIES

Deliveries usually take 2 to 12 working days depending on the country of delivery. Once your order has been shipped, we will send you a tracking number which will allow you to locate your package and find out about the estimated delivery date. If you have a question or an issue with your order, do not hesitate to contact us – we will be more than happy to help you.

The shipping costs to EU countries are as follows :

  • France & Belgium : 8€
  • Other EU countries : 15€

Please note that we do not ship outside of the European Union.

RETURNS

Returns made from France and Belgium are free of charge.

To return an article, write us an email at hello@janes-paris.com indicating the reason of your return. In case you are located in France, we will send you a prepaid shipping label. Otherwise, we will let you where to send your package at your own charge.

Please allow 10 working days after reception of your package for your refund to be completed.